Do you have a physical store?
Yes, come and see us in Addis Ababa, Ethiopia. We are open Monday through Friday, 8:30am- 5pm and Saturday, 10am-5pm. We are closed on Sundays. We are located just near Elgel Hotel in Mekanissa. Find us on google maps. Have questions? Call us: +251-11-321-5112 / 3
HOW DO I CONTACT CUSTOMER SUPPORT?
If you cannot find the information you need on our website, please just e-mail email@example.com
THE PRODUCT I LIKE IS OUT OF STOCK, WHEN WILL IT BE RESTOCKED?
We regularly replenish our online stock and should be able to re-stock within a month’s time.
WHAT MATERIALS ARE YOUR PRODUCTS MADE FROM?
Sabahar only works with natural fibers. Currently, we use Ethiopian cotton and silk, imported silk and imported linen. We are always exploring ways to expand our offerings with new sustainable fibers.
HOW DO I WASH MY PRODUCT?
For all cotton and linen products, they can be washed in the machine in cold water with conventional soap. They can also be tumble dried and ironed. Please wash them separately the first time as some color may run. The naturally dyed silk products should be hand washed in cool water with a mild soap. They should be hung dry. Please ensure these beauties avoid direct sunlight
HOW IS MY ORDER PACKAGED?
You will receive your product packaged in a Sabahar bag. These bags are amazing reusable laundry and grocery bags.
CAN I UPDATE, CHANGE, CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once your order is placed, it cannot be changed. If you ordered by mistake or have technical issues, please contact firstname.lastname@example.org
HOW DO I TRACK MY ORDER?
You will find tracking information on our follow up email, which will be sent to the email address you listed on the order. This will be sent to you once your order has been dispatched.
WHEN WILL I RECEIVE MY ORDER?
Orders typically ship the same day if received by 12 pm Eastern Time. Standard delivery normally takes 5 to 7 business days.
WHAT SHOULD I DO IF I DON'T RECEIVE MY ORDER?
Please contact us at email@example.com and we will do our best to help locate your parcel. We, however, are not responsible for delays or loss of shipments occurring due to the carrier. We are also not responsible for damages that might occur during shipping.
What should I do if the product is defective or I received the wrong order?
Please contact firstname.lastname@example.org and we will find a solution in the quickest way possible.
DO YOU OFFER GIFT-WRAPPING?
We don’t offer specific gift wrapping but each product will come in its own beautiful and re-usable bag.
DO YOU OFFER GIFT CARDS?
Yes, you can find our gift cards here.
Can I buy your products wholesale?
Yes! We would love to work with you. We have several options for wholesale. You can apply and log in through our wholesale portal. You can also contact Sophie directly at email@example.com to get the wholesale catalog. We are also on Faire which makes it super easy to place and receive orders. Finally, if you are interested in importing directly from Ethiopia or want white-label production, please contact Kathy at firstname.lastname@example.org
Why are the prices on the on-line shop more than the cost of products in the Addis Ababa shop?
The shop in Addis Ababa is the home of production. It is also where we do our experimenting, sampling and exploring. All these one-of-a-kind products are then sold in the shop. This means there are no shipping costs and import duties giving customers the best deal.
The on-line shop prices include the cost of shipping from Ethiopia, the cost of duties and taxes. They also have to include the cost of storage and handling fees within the US. All those add up.
Sabahar’s main income is through our exports to large wholesalers. We have to honor their pricing schemes and match the retail prices that have already been set by others.